FAQ

How long does shipping take?

Standard shipping typically takes 7-15 business days depending on your location. Orders are processed within 1-3 business days before shipping, and you'll get a tracking number by email once it ships. See our full Shipping Policy for details.

What's your return policy?

We offer returns and exchanges within 30 days of delivery on unused items in original packaging. See our full Returns & Refunds page for the details.

Are your keychains durable?

Yes! We choose materials that hold up to everyday use — from real rhinestones and solid metal hardware to genuine leather and soft-touch plush. If something arrives damaged or defective, we'll make it right.

Do you ship internationally?

Shipping availability and costs are calculated at checkout based on your location.

Can I track my order?

Yes. Once your order ships, you'll receive an email with a tracking number so you can follow it the whole way.

Do you offer personalized or custom keychains?

We're always expanding our personalization options — check our collections for current personalized and custom pieces. Note that personalized items can't be returned unless damaged or defective.

What if my order arrives damaged?

Reach out to us with your order number and a photo of the issue, and we'll sort it out quickly — a replacement or refund, your choice.

How can I contact you?

Use our contact page or reply to any order confirmation email — we read and respond to every message.