Refund policy

Return & Refund Policy

Last updated: June 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at keycharmz21@gmail.com. Please note that returns will need to be sent to: 1300 S Watson RD, Ste A-114 #955, Buckeye, AZ 85326, United States.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom/personalized products, and personal care goods. Sale items and gift cards are also non-refundable. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may also take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at keycharmz21@gmail.com.